FAQ

Yes, you can! When you place an order online, you’ll have the option to choose in-store pickup at participating locations, making it easy to get your farm-fresh products at your convenience.

Because of our products' unique nature, we cannot accept returns on Christmas trees. Returning trees is not feasible, as they’re difficult to repackage, costly to ship, and may not withstand multiple transits. Although issues are rare, we’re committed to resolving any that arise promptly to ensure your satisfaction.

At GetRealHub, we accept a variety of payment methods to ensure a seamless shopping experience:

Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

Digital Wallets: PayPal, Apple Pay, and Google Pay.

These options provide flexibility and security, making it convenient for you to enjoy our farm-fresh products.

o track your order with GetRealHub, please follow these steps:

Check Your Email: After placing an order, you'll receive a confirmation email containing your order details and a tracking number.

Access the Tracking Link: Click on the tracking link provided in the email to view the real-time status of your shipment.

Log into Your Account: Alternatively, you can log into your GetRealHub account on our website. Navigate to the 'My Orders' section to find your order history and tracking information.

If you have any questions or need further assistance, please get in touch with our customer support team at support@getrealhub.com.